WHAT ARE MY SHIPPING OPTIONS?

$9.99 domestic shipping 

ITEMS WILL BE SHIPPED BETWEEN 5-7 BUSINESS DAYS VIA USPS, UPS OR FED EX WITH A TRANSIT TIME OF APPROXIMATELY 5 DAYS. 

*If you need your item quicker, shoot us an email britt@alinacollective.com ASAP and we will see what other options there are!

INTERNATIONAL ORDERS

We will happily ship items to Canada for $25. 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do not ship to APO/FPO addresses.

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

**SALE AND CLEARANCE ITEMS ARE EXCLUDED FROM BEING RETURNED OR EXCHANGED, UNLESS DAMAGED UPON SHIPPING.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

*Effective 9.20.24 there is a $9.99 Restock Fee for all return items.

To start a return, you can contact us at britt@alinacollective.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at britt@shop-alina.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at britt@shop-alina.com.